Frequently Asked Questions - Preguntas frecuentes

Arizona Lionhearts uses vTrack as our EVV, EMR and employee timekeeping software. This is where providers clock in and out, track client's progress and complete and verify timesheets. Our agency vTrack website is: https://azlhbilling.vichra.com

Click Here. 

For iPhone, Click HERE

For an Android Phone, Click HERE

For a Written Tutorial on Creating an Appointment for a Single Client, Click HERE 

For a Video Tutorial on Creating an Appointment for a Single Client, Click HERE 

For Video Tutorial on Creating an Appointment for a Multiple Clients, Click HERE

For a Written Tutorial on Clocking In & Out for a Single Client, Click HERE 

For a Video Tutorial on Clocking In & Out for a Single Client, Click HERE 

For a Video Tutorial on Clocking In for Multiple Clients, Click HERE 

For a Video Tutorial on Clocking Out for Multiple Clients, Click HERE 

If the appointment is within the current pay period you are able to add the appointment yourself. 

For a Written Tutorial Inputting Past/Missed Appointments, Click HERE 

For a Video Tutorial Inputting Past/Missed Appointments, Click HERE 

If the appointment is from a previous pay period, AZL admin will have to add it for you. Please fill out this Google Form so we can add it for you. 

For a Video Tutorial on How to Complete Habilitation Documentation, Click HERE 

For a Video Tutorial on How to Complete Attendant Care Documentation, Click HERE

For a Video Tutorial on How to Create Documentation for Past Appointments, Click HERE. 

For a written tutorial on How to Complete a Habilitation Quarterly Report, Click HERE

For a Written Tutorial on How to Submit Timesheets, Click HERE 

For a Video Tutorial on How to Submit Timesheets, Click HERE 

For a Video Tutorial on How Providers Sign Timesheet and Guardians Sign Timesheets click HERE

See 2024 Billing and Payday Calendar HERE

See 2025 Billing and Payday Calendar HERE

Fill out this Google Form HERE

Once Approved to utilize Accrued Sick Time, refer to this written tutorial for Creating a Sick Time Appointment in vTrack HERE. 

Fill out this Reimbursement Google Form HERE

Submission of receipts does not guarantee reimbursement.

For AZL Onboarding Packet, Click HERE

For AZL Ready to Work Packet, Click HERE

For AZL Employee Handbook, Click HERE

For Instructions on how to acquire a Fingerprint Clearance Card, Click HERE

Article 9 Handbook, click here 

Article 9 FactSheet, click here

To Request Training, fill out this Google Form HERE

For AZL Continuing Education Packet wiht information what classes, reading or videos will count towards your CEUs, Click HERE

To report your completed yearly CEUs, fill out this Google Form HERE